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Quick Guide to Cultural Competency

With the rapid changes taking place in our business environment, both domestically and globally, new leadership skills are needed. This includes understanding different communication styles, time orientations, business etiquette, and the ability to lead multicultural teams. Whether your organization is a domestic or global entity, the changing demographics within the business environment means that everyone needs these skills in order to succeed.

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TABLE OF CONTENTS

ADVANCE PRAISE

Preface

Module 1: A Dynamic New World

New skills for today’s leaders

Module 2: Understanding Culture

Build cultural competence adaptability

Module 3: Communication Skills

Are you hearing what I’m saying?

Module 4: Use of Time

How time is used across cultures

Module 5: Business Etiquette

What’s in a handshake?

Module 6: Multicultural Teams

How does culture affect team dynamics?

Conclusion

Few business issues have more relevance today than developing cultural competence. Dr. Gupta has written a practical guide with quick, digestible, and extremely useful information to help today’s business person, manager or neighbor develop stronger, more effective relationships. Dr. Gupta offers great insights into some of the most challenging aspects of dealing with cultures, namely communication, time orientation, and etiquette.

	Debra Bragg
	Vice President, Human Resources/Administration
	University HealthSystem Consortium (UHC)

Whether your customers and business partners are across town or on the other side of the globe, the ability to interact effectively in a multicultural environment is a critical skill for all business leaders. The demographics of the workforce have shifted and multicultural teams have become the new norm. A Quick Guide to Cultural Competency is an excellent resource to gain an understanding of the key dimensions of culture.

	Linda Rudolph, MBA, SPHR
	HR Director
	NDS

In an ever increasing global economy, managers and executives need cultural aptitude to lead successfully in today’s business environment. Written in a clear and concise style with enlightening exercises, A Quick Guide to Cultural Competency gives managers and executives the tools to develop the cultural adeptness to be more effective leaders in the global market place.

	Reginald Roberts, Ph.D.
	Manager of Institutional Research
	Loyola Marymount University

Dr. Gupta does an excellent job of synthesizing material in a way that is conceptually sound and useful at a practical level. The content is very accessible and interesting to read. Anyone who interacts with other cultures will find this material extremely helpful.

	Gary Ruud, Ph.D., Associate Professor
	Communication Studies
	California State University, Fullerton